Looking for someone warm and professional to help care of our wonderful guests and oversee our social media presence! This is a high-pace position with a great deal of responsibility, perfect for someone who loves marketing and is enthusiastic about creating extraordinary guest experiences. Approx. 20-25 hrs per week
QUALIFICATIONS
- Warm, friendly, and welcoming demeanor
- Passionate about professional customer service!
- Excellent written and verbal communication skills
- Energized by helping people look and feel beautiful
- Strong organizational skillset and high attention to detail
- Proficient with WordPress, Shopify, Mailchimp, and social media platforms
- Experienced with cash handling, sales transactions, and data entry
- Experience in salon/spa industry (preferred)
- Understand SEO best practices (preferred)
JOB DUTIES & RESPONSIBILITIES
- Answer phones, recommend and schedule services
- Greet guests, facilitate comfortable introduction with service providers, and process transactions (cash, credit, check)
- Update client cards with service notes, history, and personal details
- Coordinate with artists to help salon guests locate appropriate hair care products/tools
- Communicate with salon artists re: special needs and scheduling preferences
- Oversee online product sales platform (marketing, sales fulfillment, and national shipping)
- Maintain salon website – keep artist biographical info, reviews, and portfolios up-to-date
- Maintain strong social media presence (Facebook, Yelp, Instagram, Pinterest, Google)
- Coordinate with Salon Manager to create marketing strategy (Google ads) and internal sales/promotional events
- Oversee online contest entries for salon and individual stylists (submitting photos and writing bio information to promote artists)
- Responsible to the Salon Manager – assist with assigned tasks in the general interest of the salon